Don't know if this problem has been posted before, but ran search and found no posts. Traveling from MEM-ORD today. They use UA contractor to shuttle RJ 145 back and forth. Noon flight #3397 from ORD today delayed over two hours, but flight for MEM-0RD still showed on-time departure and arrival even though it uses same aircraft.

Called 1K line, spoke with two excellent service directors. First one called MEM airport and confirmed same aircraft was being used, so even though showing on time departure from MEM, it would not be. SD protected me on later flight just in case. Second SD closer to flight time confirmed that even though flight showed departed under "Flight Status," it was still awaiting inbound aircraft and was expected to depart over two hours late around 4:30pm instead of 2:16pm.

I had for the first time, sent my boarding pass to my cell phone to avoid having to print out at hotel. At MEM pre-check, when I went to retrieve the BP, it said "Your flight has departed." MEM obviously is slow to update flight statuses. Went back to United ticketing counter. They called gate and flight was still there. It is 4pm now, and they reprinted my BP and called the gate to let them know I was on my way. As luck would have it, I did not get Pre-Check beeps. Made flight, but if I had a paper BP, I would not have had to return to ticketing to get a new BP. Be forewarned, esp. at airports that don't stay current with flights like MEM!


F.T.