Which takes me to this forum. Now there are lots of folks who reflexively defend CO (and UAfkaCO) but I'm kind of surprised the response here. Reading the CO defenders posts:
(1) its his fault, should have know the 45" rules
(2) should have bought a special travel case
(3) it was already broken, is just trying to scam UA by buying a ticket, then waiting for them to make him gate check it, to claim its broken.
Actually, its none of these. Sounds like a guy wanting to get from point a to point b, he did what millions of guitar owners do, brought it through security, onto the plane, UA made him gate check it, UA broke it.
UA will pay compensation, UA should pay compensation, and no the guy is not - despite certain FTers accusations - some vile criminal responsible for what a great world beating airline UA has become...
