FlyerTalk Forums - View Single Post - "Frequent flyer" complaint to AA threatens dog and cat rescue program
Old Jun 9, 2013 | 10:42 am
  #44  
PTravel
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Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Originally Posted by Transpacificflyer
As I have previously written, the small amount you consider a subsidy has significant impact in regard to brand image. In plain language, the cost incurred provides alot of bang and is an excellent boost to employee morale and the public perception of the airline.
And it is done at the expense of passengers, at least some of which, and probably many, are unwilling.
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