Now this is yet another classic example of the magnitude of Jet's drop in quality in a remarkably short time.

Less than 18 months ago, I actually praised much of their partner redemption process:

"Looking into partner availability was a simple enough process: you make a request online, by providing the route and class as well as giving them three date options, and they're supposed to get back to you in three days.

"They called me the same day. Surprisingly, the Jet man was actually pretty good: polite, efficient, knowledgeable and in possession of a sense of humour. Excellent job.

"...

"The nice JetMan warned me that booking on Cathay would mean I could not cancel or change the reservation in any way..."