Originally Posted by
Mark_T
Well worth reading your household policy carefully as they do often have accidental damage clauses for your property when outside the home, but in the case of an expensive item like this you do normally have to explicitly declare the item.
No, my insurance policy only covers goods purchased in less than 45 days. Thanks!
Originally Posted by
QueenOfCoach
Just my hunch: The customer care guy told you something to placate you and get you out of his face, probably knowing that nothing would happen. Had you asked for his promise in writing, he would have stalled knowing that you needed to get to your next flight and didn't have hours to wait around for him to (1) find paper (2) find a pen (3) find a supervisor (4) find another supervisor...
They always announce "Be careful when opening the overhead bins, because content may shift around during flight."
In other words:
a) something can fall out and hurt you.
b) something in the bin can fall out and get damaged.
The latches on the bins are not foolproof. Sometimes, yes, they come loose and open spontaneously during flight. I've seen it a lot.
At any rate, way, they are not liable since they announced, ahead of time, "Be careful when opening the overhead bins..."
You are welcome to pursue compensation, but I wouldn't hold my breath if I were you. Just buy the new computer and go on with your life.
Indeed, he might have intentionally lied to me. In this case, AA should be aware of this manager's wrongdoing and take appropriate actions. I would imagine if he continues to do that to other PAX eventually there will be enough complaints towards him.
Well...it opened by itself, not that someone opened it and it fell out, so the situation wasn't quite the same. However, yes, I will just get the new laptop while trying to see if I can get some compensation.
Originally Posted by
AZbba
If aa won't pay (after you get a new laptop), take them to small claims court.
Chances of them either cutting you a check after you file suit or just ignoring it and having no one show up (you win!) are very very good.
The chance of them sending someone to defend against a $400 lawsuit that could go either way, almost nil.
I see. Well that will be my last resort I suppose. Since I don't have any evidence, it will be hard if I were to do that. Of course, if I get nothing eventually, I might as well give it a try.