OP here

@Dave Nobel: It took BA 3 weeks, and me making 4 phone calls, to have the flights credited. They have admitted they screwed up. That screw up, and the associated delay, cost me a benefit I was entitled to.

@EAE: I agree, like the BA lounge, closed after the last BA flight leaves.

@Dr. HFH- I know lots of people who regard lounge access as the most important part of frequent flyer programs, so I think your comment is off base.