Yes, I know that I was in error to blame Marriott Corporate for the problem. It most certainly is the problem of individual properties, but it seems that there should be a way to more efficiently automate the process.

And there is no efficient way to directly contact the hotel except the cumbersome method of trying to contact someone in authority who just might pay attention using the MARSHA code. A direct contact with the hotel could resolve the problem and I have used that method when I have previously established a direct contact with a guest services person, rooms mgr or fd mgr.

For example, in my latest situation my MR number was on the confirmed reservation, and I was asked about the Plat gift at registration--said I wanted points. Was also asked at check-out if I had selected points (said yes)--but after 7 days nothing has shown up on my account. And a couple of days ago I noticed that my MR number was not included on my final bill.

My experience is that if nights and points do not show up after 3-4 days they simply won't show up. But Marriott will not allow a Missing Stay to be filed until 10 days have passed. I have never had to wait 10 days w/o a legitimate stay being posted. That is my experience over many years and many stays--of course your mileage may vary.

I sent a complaint to the hotel 3 days ago, but no response.