Originally Posted by
harryhv
Yes but that won't help to attract new customers - BA's blinkered management can't see the new business they're driving away with silly seat-selection fees and the daft "conformance" rule.
I really think you're grossly overestimating the amount of people who get wound-up about not selecting their seat until 24 hours before flying if they want to do it for free.
Conformance is anything but daft and is brilliant customer service for the 98+% of people who are on time.