Originally Posted by
edinsf
OP here. The problem was not that the BA system had not promoted me in time, it was that BA messed something up. BA has clearly admitted they messed up. Ironically my status is now Silver in the system (so it took 48 hours to update, which is a shame as 48 hours from original flights would have been weeks of spare time)
Had BA not messed something up, everything would have been fine.
@Dave Noble- what you say is what I expected, hence why I got the letter from BA, but I would think that clear evidence of status ought to be enough, I don't see why a customer focused business should operate on the basis of "The System" dominating.
Thanks all for your feedback. All very "first world problem" but I will see what BA proposes to do to say sorry (sound of not holding breath)
I don't see that BA messed up at all. Status becomes active once it is granted. My recollection is that is not instant from the point the miles are credited on BA but when the promotion is processed. 48 hours does not sound like a mess up
I think that BA provided good customer service in providing a letter to confirm that you had met the eligability requirements for silver status. What exactly did the letter say; does the letter state that thet screwed up?
I don't see that you have anything to complain about tbh and anyway, all you missed out on was 1 visit to a lounge. if you had visited the BA lounge rather than the CX one, having that letter with you, you may well have been granted access, but you were visiting another airline's lounge and you were only bronze status at the time