Originally Posted by
Thunderroad
Ouch, that's adding insult to injury. You might try emailing UA with the details, including the seat and flight numbers (as well as reservation and ticket numbers if you have them), to see if you get better results. Mention that this was a paid F ticket and that how UA handles this will influence your and your company's future choice of airlines, or something to that effect.
The FA point was, shall the plane go down, it's okay for them to switch me within the same class as headcount # is still the same; but if i were to move into Bus-class, the airline will have difficult time to ID who is who......
I gave up on UA's Customer service, they only reason i'm still a customer is really due to convenience rather than anything else as i live 30 miles away from EWR, and going to JFK will easily cost be another $150+2r of additional time.