Dear AGR Insider,

Thanks for posting these guidelines, it will help to have more clarity. I think the zone redemption policies are fair. I am concerned, however, because many legitimate and legal routings are not programmed into Arrow, and will not come up "automatically." One example is travel from Winter Haven, Florida to Austin, Texas. Arrow is programmed to allow a connection between trains 98 and 51 via a bus bridge. Train 51 then connects to 21.

If I ask Arrow for Winter Haven to Chicago (without continuing to Austin) it is programmed to also offer a direct connection, without the bus, between trains 98 and 51 at Washington. I can see no reason other than a programmer's oversight not to allow this Washington connection if one is continuing on to train 21 in Chicago.

In the past, I've been able to explain some of these issues to AGR representatives. Now I'm afraid that we'll be stuck with the limitations and oversights of Arrow's programming.