Somebody corrected me if I'm misunderstanding something.
AA's PR regional office agreed to waive the pet fee for animals being flown from this shelter to the mainland.
There was a large group checking-in animals/kennels at the airport. (Hold animals, from the photo).
There was a FF behind them that got upset at the delay *at the check-in counter*
The FF complained to AA corporate about delays at the counter (due to hold animals on fee waivers).
AA corporate may now revoke the shelter's fee waiver.