Hi Keyser,

Glad to be responded by one of the FT-IbA biggies

I was flying BOM to BBI, but my bag made its way all the way to Srinagar! It got to BBI airport around the 24 hr mark, but that's where the fun begins given my travel plan (it was a work trip - I was headed to audit a corporate biggie's operations deep inside the Chattisgarh - Orissa border). Three hours after I landed, I had a train to catch for a 7 hr journey away, and the next day (i.e. when the bag arrived - and they offered to have it delivered to me), I was moving even further beyond. The point is I was on a constant move for the next 2.5 days, and coz it seemed logistically difficult to get ahold of my bag, I made the choice of reuniting it on day 3 (at the airport) on my flight back from BBI to BOM. So the +2 days of delay was my choice, although I had explained my travel/logistical predicament to the ground crew at BBI beforehand.

Sadly all my business clothing and personal essentials were in that bag, and (since this was a work trip) I ended up doing emergency shopping in BBI. I wouldn't have spent the money had it not been Indigo's fault.

Do you think it is reasonable to claim some compensation? In my email, I've requested - an apology, an assurance that their baggage handlers will be further trained on avoid a repeat instance, and compensation of atleast 75% of my expense (sent them scanned receipts). They say they're investigating, but a week from now I'll send a registered post to Mr. Ramdas's office. Am I unreasonably blowing this up? I did face unexpected financial burden, not to mention a momentary panic attack!