Originally Posted by zenith2010

Hello All,

I've just had a very bad experience with Indigo - them losing my checked-in bag, and taking a very long time to trace its location and having it flown to my destination. While my baggage finally reached me alright, I wish to send in a complaint about their poor baggage handling operations and the ordeal I went through. Unfortunately, I'm unable to find a customer service email on their web site (all it has is an online form, which I don't care about). Also, I wish to mark a copy to Mr. Sanjeev Ramdas (VP Customer Service and Ops), but Indigo seems to be very good in hiding all its email contacts. Any help on finding the right mail IDs / suggestions on how to escalate to the senior management?

Thanks for any help.
Zenith2010