Originally Posted by
jasonz9238
TravelConcierge - I was wondering how far in advance of your stay did they notify you that you were upgraded?
Actually we only found out when checking in. Prior to arriving, I'd requested and agreed to pay for an upgrade to a Pool Villa on our last night only. When we checked in, Angelo, the Guest Services Manager, surprised us by mentioning that we'd spend just the first 2 nights in the Park Villa we booked, and then the remaining 5 nights in a Pool Villa. I do think it helped that this was a late May stay, so technically during monsoon season and there was greater availability for them to be able to upgrade us. We were very appreciative though, since with a 5 year old we used our villa pool daily or even 2x/day.