Originally Posted by
RogerD408
Yes, computers can do miraculous things, IF programmed to do them. Unfortunately many programmers deliberately limit what a user is allowed to do based upon their ability to comprehend what is needed or the design specs given to them. AA IT has not proven themselves to be a collection of star performers so finding agents that can accomplish miracles given what they have to work with is our next best thing.
Now turning this around, knowing ticket numbers are king in the airline industry, why didn't you secure that data while it was available to you? Depending upon others for critical data can be very disappointing.
Which is, of course, irrelevant to the question that the OP asked since the locators are not available so, AFAIK, no search programs can accurately find things that don't actually exist. But, as always, someone will find a way to blame the programmer for this, too
Cheers.
OP Here= Actually BRP, it is quite relevant
. Nothing is dropped from a computer. The ability for a particular user to search for it is not available. There's no question that people in AA IT can do searches in the system that was res agent's cannot.
There is no reason that the AA computer cannot find a reservation at any time using locator number AND last name or locator number and date range
. Guess what- I just thought of the reason = "Consumer Fraud"
Before everybody start flaming, think of this: how much money does AA keep every year because Kettle's cannot find a ticket number and AA can find a reservation to give the credit?
If the ticket number is the most important thing (which only FT's know is true) then why is a locator put in large type on all a communication? Why is the ticket number not the 1st thing in agent asked for when you call up AA? Why when AA emails the ticket the locator is put in the subject line and not the ticket number?
Fact is, this is actually a type of action the class-action law firms look to bring against large companies.
"Let the flaming begin"