Yes, computers can do miraculous things, IF programmed to do them. Unfortunately many programmers deliberately limit what a user is allowed to do based upon their ability to comprehend what is needed or the design specs given to them. AA IT has not proven themselves to be a collection of star performers so finding agents that can accomplish miracles given what they have to work with is our next best thing.

Now turning this around, knowing ticket numbers are king in the airline industry, why didn't you secure that data while it was available to you? Depending upon others for critical data can be very disappointing.