Originally Posted by bocastephen

Same experience for me - seamless process from order to pickup to drop. LTE service or 3G depending on the area/signal, but had pretty consistent experience in Tokyo and Kyoto and even on the train between Shinagawa and Kyoto.

One caveat (maybe it was my phone, who knows) - Google Maps (and Apple Maps) did not work well with this service. Getting a specific location was often OK, but the location was not precise and did not update as we moved. Using Google Maps for directions was instrumental for negotiating the subways and JR lines and moving between them efficiently to go from A to B - but just be aware that your nav app might not work precisely with this device.