FlyerTalk Forums - View Single Post - So, I got refused admission to the IAD United Club...
Thread: So, I got refused admission to the IAD United Club...
View Single Post
Old May 30, 2013, 8:34 pm
  #93  
1KPath
 
Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
Originally Posted by KevinB
As a quick update, I received the following from Customer Care. I'm not sure if things will really be taken care of at the UC Level, but I appreciate the email from United. I'm satisfied that they are handling the issue.

Thank you for taking the time to contact us and let us know how we've
been performing lately. Please excuse the delay in my response.

Please accept my apologies for the disappointing travel experience you
had with us recently in Washington Dulles. I was sorry to learn of the
conflicting information that you received from the agents at the United
Club near gate C8 who advised you that the Club was an "International"
Club. Your email has been shared with the Station Operations Manager in
Dulles for internal review with the agents working the morning of May
26, 2013. From what you describe, this isn't the way we want to treat
our best customers, and I'm truly sorry.
An appropriate first response from Customer Care...Now you deserve a response from the IAD Station Ops Manager!
1KPath is offline  
Reply