The airline now belongs to a Brasilian-Colombian billionaire. I enjoy the airline service a lot but right now they are going thru growing pains. Recently the Lifemiles program made changes without giving proper notice to their customers ( bad PR for sure) and some flights were cancelled out of SJO. and some layoffs ( I hate when people lose their jobs, but that is life).
Yesterday they introduced the new livery which I find awful, but so is the livery of Singapore airlines ( best airline in the world).
lets hope they improve and really become a premier airline. Tired of AA/UA/DL lousy service to Latin America.