Originally Posted by
star_world
This honestly sounds more like a misinformed agent who thinks they see that you should have been upgraded (maybe because you told them there was R inventory and they assumed you were right that this meant something) and assumed something was wrong that caused the upgrade not to happen.
??? On a flight with approximately half of a 24 seat F cabin empty,
some upgrades should indeed have cleared by T-48. So I don't see how an agent who acknowledged "we don't know why these problems are occurring" could be "misinformed."