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Thread: DL still treats Amex companion tix as the bad stepchild
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Old May 29, 2013 | 8:21 am
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MarkCron
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Originally Posted by I_Can_Fly_US_Airways
the rules are the rules (and don't expect Delta to do anything special for anybody at any time because it just doesn't seem to happen).
Delta breaks rules to make people feel special all the time. It just doesn't get mentioned often, and it isn't every Delta employee that will do it.
Just this weekend I was having trouble getting an e-Cert entered into a reservation. So I called in, and the agent voluntarily applied 2 e-Certs (which is clearly against policy) without me even asking. It was appreciated!
And the same agent then linked a friend's ticket to mine (she has no status), and voluntarily moved her into EC with me for no charge.
Some people at Delta go above and beyond
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