Originally Posted by
corporate-wage-slave
I kept meaning to highlight this - it's big news really. As of about a week ago there is on South Security a segregated Fast Track, which has been walled off from the rest of security, on the CCR door side. They can feed 2 channels inside the walled off area, and a flexible number of channels outside of it. So yes, Fast Track South is getting faster, and though I didn't see anything there today there are plans for North too. I am speculating here, but I think this in response to written feedback from passengers as well as BA's regular moaning sessions with Heathrow Airport Ltd.
And the member of staff proactively policing fast track and suggesting the quickest lane. It earned them a big smiley face on the feedback machine.