Originally Posted by
fassy
Just got my first cancelation on a SAS flight ever and I'm major disappointed how SAS worked it out.
After 10 minutes she came back and told me that she cannot rebook it as the fights were booked on a LOT Ticket and I need to get to the airport staff to do the rebooking.
I for my part have never tried to settle that in the WAW lounge, but over the LO hotline, typing #6 for *G works usually.
I have all the hotline no's of the relevant carriers in my cell phone@:-)
Originally Posted by
wazow
I think your biggest chance is to complain to SK about bad handling, given that you are EBG. Full compensation is unlikely but they might throw in something to comfort you. I believe that it makes sense to complain in situations like that. For me this is not about compensation, but about giving feedback to the airline about their service and your satisfaction level.
In recent history, complaining with SK appeared to me like shouting into an empty can
(without the echo of course..)
Originally Posted by
wazow
There is one trick, though, that you may be able to use in future: when I have seen the queue, and the lack of priority handling for EBG, I took all the psycho-energy it takes, and passed by the queue. I went directly to the counter and said that I am EBG and ... they served me out of order.
.....
A bit of DYKWIA might pay off now and then
That's a "gutsy" move, I don't know if I am able to pull that off, never tried so far, but good to remember, speaking about SK and the inherent lack of a general 24/7 *G hotline...
Originally Posted by
fassy
So far no reaction from SAS.
they are busy at SK meditating about all the lay offs and extra hours they have to work