So far no reaction from SAS.

Also something I can't understand: They asked for my EuroBonus number and tier level on the form page - so they should know I'm on their planes nearly every week. I think they should at least send out 2 lines written by an actual agent (got a auto confirmation) in 72 hours saying they will adress my issue if they see some real loyal customer is complaining to them.

I'm actually really disappointed about the SAS customer service.