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It took me much longer than anticipated to pack up all my luggage, and the driver called me a few times to tell me to hurry up and that he had to go. At this point I was expecting he'd just leave without me and that I'd have to take a cab instead, but he waited over half an hour for me to come down and told me I'd "pay him a late fee", which I didn't have a problem with.
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Originally Posted by
justhere
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The OP said they expected the driver to leave and that's what the driver should have done. It wasn't up to the OP to make him wait and the OP didn't demand he wait.
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Of course I wanted to ride in the van I'd paid for rather than pay for alternative transportation
. It was his van, his schedule, it didn't occur to me to question his decision to wait.
I didn't call SuperShuttle during the ride to ask about the price increase because at that point I believed I was paying an official shuttle penalty of $60--he told me the fee was $101 once we got to LAX, which is when I started wondering who I was paying.
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Just so I understand. The driver called you asking you to hurry up as he had to leave. You told him that you were not ready. You also told him that it might be a lengthy delay before you would be prepared to leave. [Given that you were fixing your laptop AND luggage.] Knowing this information the driver still choose to wait for you, while calling you multiple times. Is that correct?
You forgot to quote this part of my response:
As far as reporting the driver goes; Yes, you should report him. He made two very grave errors from a customer service standpoint [assuming your account of events is accurate]. First, he waited for you when he should have departed without you. Second, he demanded a late fee, which does not seem to be stated on the super shuttle website. [Though I may have missed it or it might be a local policy]