Originally Posted by
johnny2001
It is OK if there is zero compensation, the point is that there needs to be some expectation of service. The UA agent on the phone confirmed and assured me that wheel chair was booked. Am i wrong in expecting that this simple request be fulfilled?
I had called Luftansa and they delivered, why UA could not? They should be accountable for this and least that can do is acknowledge it and offer apology.
You are right in expecting at least an answer from United. If you still have not received one you should file your complaint with the DOT. Here is a link
http://www.dot.gov/airconsumer/file-consumer-complaint
Let the DOT determine if United was at fault or not.