Originally Posted by
johnny2001
I called United Airlines about 10 days before the flight and booked Wheelchair for my dad. The United airlines agent confirmed that the wheelchair had been booked and confirmed for the flight (FRA-EWR on UA51)
When he departed the flight @ ewr, there was no wheelchair person waiting for me. He saw wheelchair access for other passengers, but not for him.
He is 73 years old and has difficulty walking. He walked to the immigration and had to wait in line for more than 1 hour. He fainted and fell down. Other passengers helped him up and gave him some water. It took him 2 days to recover after the incident
I have sent emails to United via their contact us system but no response. Can someone tell me what I can do?
Thanks
Next time, tell him to sit on the plane until they bring him a wheelchair. He did not have to stand in line for two hours.
I'm so sorry to hear this , though, and hope your dad has fully recovered.