Over a week ago wife and I had two paid first class tickets DEN-GCM via IAH. The DEN-IAH leg was delayed due to weather in Houston and we missed flight to GCM. We had paid for first class discounted tickets "P" fare. The agent at IAH tried to accommodate us but the best she could do was 1 first and 1 coach ticket on the next days flight. The only negative experience was waiting for more than 2 hours for our luggage to be located.
In looking at prior posts, it appears I may only be due a refund if the P fare was more than a full Y fare. Also apparently there is nothing that can be done over the phone. United told me only possible remedy is to go to the "Refund" tab on united.com. Any other suggestions would be appreciated.
For a second, I thought I was reading the DL "Paid for A, sat in Y" thread...