Originally Posted by
doneit
Sorry of this is all known, but I'm not sure what to do. En route to ZRH this morning (Friday) from EDI to LHR - much delayed arrival, then routed out of terminal, and forced into series of long line ups in check in area. Eventually told no seats available either to Europe or EDI until after bank holiday, and advised to leave airport and return to EDI by train. Doing this. However, I've nothing from BA to show this is what they suggested. Advice on reclaiming airfare + recovery of train fare welcomed.
If you have travel insurance you should be safe.
I'm sure BA will refund your costs if you're not insured, just make sure you get a receipt why purchasing the rail ticket.
They should cover the cost of the HEX+tube to Kings Cross as well.
Probably best to get the cheapest ticket you can at the station (if you're worried BA won't pay up too much), although it might be crowded so first class would be useful to get a seat.
Once you're home send in the receipt for the rail fare (and ticket if it's not collected by a barrier) to customer relations and wait for the refund. Mention the details of your flight too so that your airfare can get refunded.