Originally Posted by
Keyser
on what basis are you asking for compensation????
what room did you book & what did you receive????did you check whether the hotel was full & whether there were any upgrades available????
early check-in is not a benefit & they are completely within their right to deny it....
the lounge here does seem to get crowded....not much the property can do about this....
did you ask them to change your room when you found it noisy????
how did they screw up your points reservation????
i'm not trying to put you down....just looking for more clarification on the points you will use to ask for compensation....
I asked for (& received) compensation when early check-in was not made available after requesting it twice and receiving verbal assurance from the SPG concierge line (which I recommend!).
I also asked for a room upgrade on check-in. As indicated, this was not provided & apparently this is the norm for the property (NB If you wish to understand this point, I suggest you read the rest of the entries in this thread.
You sugges there is not much the property can do about a crowded lounge. I respectfully disagree. On the weekends, this property has no attendant checking room #'s of those entering the lounge. On Mon-Friday, they do. I spoke with Brittany, who was on duty on Monday, and she agreed with my assessment.
FYI, I found your post beyond belligerent. If you were not "trying to put me down", then why all of the ????? I don't know who who you are, but I suggest a more respectful tone is in order. Thank you.