Just thought I'd tell a quick Hotel.com story I had yesterday.

Reserved a room with hotels.com -a non refundable room- for a SPG property. After the reservation, I called the spg hotel to request that my Gold status be inserted into the reservation. Many of you might be aware, but I had no idea, you do not collect SPG points when booking with a third party agency.

When I heard this, I quickly called Hotels.com and asked that my reservation be refunded (as one of the reasons I had booked the SPG property was for the points and my gold status). Hotels.com said that it was a non-refundable booking, but they did call the hotel for me (placing me on hold) and managed to have the reservation cancelled without me incurring a single fee.

Since they helped -without any hassle- to cancel the non-refundable booking, I thought it was only right for me to give them a compliment on the board.