Originally Posted by
Wilbur12
Not defending the crappy handling by SAS, but sounds like your TA didn't bother calling their agent contact at SAS to check if the flight was cancelled or not ? If he/she had done that they could have rebooked you right away instead of sending you to the SAS desk. The TA should know how crappy airlines handle irregularities..
My TA was on hold on the SAS Hotline for over an hour without anybody picking up the call. Finally at 20:00 they disconnected her and the automatic voice recording said: "Sorry our office is closed, please call back tomorrow".
Seems like SAS doesn't even have a 24x7 premier line/agent contact or liason for TAs - at least not for our TA, which is to be honest a pretty big corporate one.
Anyway, I think my TA wasn't even responsible. The SAS Hotline could easily have fixed that for me in less than 30 minutes. That's what I don't understand.
When I'm cancelled on LH, Swiss, KLM or AF I usually call the Gold Helpdesk and be done in a couple of minutes. Happened to me several times over the last years and I never had a problem there. I didn't expect SAS do be such complicated about it as I really put down lots of segments on their machines a year.
As said, the only time I had a (much, much) worse experience was on UA where they even manage to put me on a wild goose chase all over the US which brought me to my destination 4 days later than planned, never paid for a single hotel, meal or cared about any kind of service.
SAS should really invest in better service for business customers and real frequent travelers instead of reinventing their cabin class program.
Sad thing: Being based in CPH I don't have a good alternative anyway and also I'm not really looking for an alternative - in general I like SAS.
@wazow:
I tried, the grumpy guy on the desk didn't even looked at me and the lady said there is no priority handling. I guess I'm just too nice and shy - not the most impressive guy to show an convincing DYKWIA performance.
