My daughter was flying in Business today, on a SkyMiles award ticket, connecting through Detroit to LAX for a China Southern departure to Guangzhou, and then on to Hong Kong on a separate ticket.

Her first flight to Asia, and DL mechanical issues in Detroit delayed her LAX departure 4 hrs, which would have caused a missed connection on to China and HK. Initially, the best DL could do was a rerouting that would get her to HK 2 days late (after her travel companions would already have departed HK for Macau).

After intervention by a DM family member, they booked her on a direct flight tomorrow afternoon (Detroit-HK) and improved the arrival delay by a day, routing her through Tokyo, and then to HK.

And to top it off--DL sent her bag to LAX anyway, and has given no indication of when she could expect to have her bag. They provided a hotel in Detroit, but she has no clothing change, no toiletries, etc.

If this happened to you, what would you expect from Delta, as far as (1) baggage delivery, and (2) a gesture of goodwill/compensation in the form of a travel voucher or SkyMiles credit? Also, at what point should Delta provide for replacement of clothing/personal items? I have experienced luggage delay on Delta partners (Air France) and baggage personnel in France were quite accommodating, providing temporary clothing replacement on the spot and eventual bag delivery to a remote French village on a timely basis.

The thought of her marinating in the same clothes from Wednesday to Monday is disconcerting, to say the least.

--Many thanks