Originally Posted by
aaupgrade
Actually now that you mention it, and after rereading the OP it makes more sense that Marriott returned the points and gave the OP the $500, in essence taking responsibility. Contrary to my previous post I might add. Did I mention about good FTers speculating/blaming?
If this would have happened 2 months ago, sure, this argument would hold more merit than what I give it now.
We're not talking about my next reservation to the Hampton Inn in Bum-F, OH being canceled and me having to rebook to a hotel down the road. This is a planned trip to another country that was canceled what looks like weeks away.
In my opinion Marriott showed incredible negligence by waiting this long to cancel the stay. SURELY a deal like this didn't just crop up, get negotiated, and seal in a matter of days.
Overall it's a crummy situation and IMO giving the OP $500 and "sorry" < 1 month away from the planned trip is crappy business practice and not acceptable.