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Old May 21, 2013 | 11:40 pm
  #517  
Jma12
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Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: LH Senator, SAS Gold, Atmos Gold, Porter Venture, Marriott Platnium
Posts: 2,035
YYZ-HKG (direct flight) feedback

Pre departure:

Was check in quick and efficient?
I had a luggage nd had to check through the agent. It took about 10 mins because I did not enter my passport info online.
Did you use priority security (if eligible) and if so, was it quick and efficient?
No
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
No
Was priority boarding offered (if applicable to your status) and efficient?
No, I purchased tango fare
If there was a delay, did the gate agent provide timely updates?
N/A

Onboard - Y cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
N/A
Was the IFE activated on the ground?
Yes it worked all the way
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
One hour
How was the quality of the meal/Onboard cafe?
It was very small portion, I was hungry. I asked them for a sandwich, and they refuse and said I can only have pretzels.
Dinner was Chicken w/potatoes, cake, corn, bread
Snack was cupnoodle with a small ham/cheese sandwich and cookie
Breakfast was Beef congee with fruits and bread

Did the cabin crew offer water regularly throughout the flight?
Yes, I wish they offer sandwiches and pop instead.

Post departure:
If you have checked baggage, did it arrive within reasonable period of time?
I had to take the ferry to Macau, so my luggage was transfer there

Overall experience/any other comments:
Not good, the seats are very cramps, quality of meal was adequate. The portion was too small for me. The washroom was very small and staffs was not that friendly. After this experience, I will unlikely to travel with AC in the Y cabin for long haul.
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