Dear all.

I have an issue with Avis, they have send me a damage report, that I have to pay 2.000USD, but i think they try to cheat..
Can someone advice what to do?

heres my story:

I have rent a car for 3 days (in a small city in Norway - but not important).
As out flight was at 7AM, we left the car at Avis outside parking place at 6AM. Noone was there, so we just the car there and left the key at the office.

After 8 days Ive received a letter from Avis, there was a damage on the car, they have deducted 2.000USD from my credit card. There was no information, what was damaged nothing.

I called Avis and they have sent me some pictures of the car - of the damage. The pictured showed the down front part of the car was broken. Very important : these picture were made at the car repair shop.

1:
If it was broken this way, we would notice it? I mean we were 3 noone notice any crash or wrong parking nothing. How could that happen?

2:
They sent me after 8 days a letter with no information about the damage? And after my calling they are sending me pictures, which were made at the car repair shop? Is that a legal proof, it was my mistake?

I mean it could have happen after we have left the car, its an open outside parking place - no restriction.


Actually i have a private car rent insurance, which covers this damages. The thing is, I have to provide the exact place and date the damage happened. I mean we didn't notice anything.
I sent all documents to my insurance and provided them all information about our case. Even the fact, Ive sent 2 email to Avis claiming I am not accepting this damage report. But haven't got any reply by them within 2 weeks.


Can anyone give me advice what to do now?
I am awaiting for my insurance, how they will handle it..

Thanks to all.
M