Originally Posted by
LINDEGR
I am with Sophiegirl, there is nothing from OP to indicate that points were taken AND the $600 fee was charged was charged. It is standard MR policy to refund the points and charge the credit card for reward stay no-shows. In a recent call with MR, I asked about this phenomena: why they charge a fee instead of just keeping the points if I no-show; the CSR claimed that Mr. Marriott's philosophy was that all points are earned and should be enjoyed. It was not 'right' to use them towards a no-show.
Seems like a crock but that is what I was told.
And one that maximizes profits...if you have chosen to use points rather than $$, you (in a rational world) are saying you value the xxK points less than the $yyy. Assuming they give you back the xxK points and take the $yyy (as most indicate will happen), they are just saying they agree with you and are maximizing their profit.
What Mr. Marriott was thinking was likely "I can't devalue their $$, but I sure can devalue their points"
