Formerly known as UATexasFlyer
Join Date: Nov 2012
Location: AUS
Programs: AA EXP, Hyatt Diamond, Marriott Lifetime Plat, Natl. Car Exec Elite, UA 1MM, *G
Posts: 451
They could care less. They pass you off to a service that is unresponsive.
Bottom line, if your bags are delayed, you will not get delivered to your home or hotel till after 11 PM to the crack of dawn. It's very frustrating.
One is better off waiting for the next flight to arrive to get their bag.