Originally Posted by
crazyhorse
Whether its cash or points, all I want is the policy to be crystal clear on how much I will be charged for changing my mind.
If its points I want to see the exact number (to make it clear if its 1 night's worth of points or the full reservation's worth) This will also clear any ambiguity on how many points should be charged when the hotel changes categories.
If it's cash, I want to see the $ amount I will be charged based on the rate at the time of booking - not at some inflated rate later on as the hotel gets booked out.
Is that too much to ask for?
Not only is that too much to ask for, but to me it is a basic transparency issue. If they are going to charge for cancellations, and they are not 110% crystal clear on the penalty, whether cash or points, then they do not deserve anything. Vagueness is, or should be, unenforceable.
Originally Posted by
iztok
I would like Marriott reservation system to send a warning notification ahead of the cancellation deadline.
+1
Also a simple function for them to perform, but it would seem they are not in a hurry to provide this, because they feel they make more money from our slipups, so why do anything which would reduce our slipups, right?
Originally Posted by
joshua362
That's never gonna happen. But certainly an opportunity for a service like TripIt Pro.
Thanks for the tip about tripit.com, I had never heard of that before now, so it is great to find a new and very usuable Internet travel resource.