Originally Posted by
nichojo
Is there was to specify something along the lines of "Thanks for the SUV upgrade, but is there any way I could get a (nicer) car?"
Yes, you walk up to the agent, open your mouth and speak the words, "Thanks for the SUV upgrade, but is there any way I could get a (nicer) car?"
We all seem to forget there was a way of doing things before all of these automated systems (and texting, emails, webforms, etc.) were in place... Its called talking.