Originally Posted by crazyhorse

Whether its cash or points, all I want is the policy to be crystal clear on how much I will be charged for changing my mind.

If its points I want to see the exact number (to make it clear if its 1 night's worth of points or the full reservation's worth) This will also clear any ambiguity on how many points should be charged when the hotel changes categories.

If it's cash, I want to see the $ amount I will be charged based on the rate at the time of booking - not at some inflated rate later on as the hotel gets booked out.

Is that too much to ask for?