Originally Posted by
davetravels
On the original booking, my return from FLL/PIT was on a 5:40 AM flight. That's all that was available, so I grabbed it, hoping to change it to a later flight if it opens up. Last week, I found a 7:05 AM FLL/LGA/PIT available at "LOW" - Called - Changed - No problem!
Late last night, I found a 9:00 AM FLL/ATL/PIT available at "LOW" - Called - - The agent says, this will require additional miles. I said that it appears to be available at the "LOW" level, and should be the same number of miles. The agent says:
"
Oh, yes - - I see it now - It's available!"
WDF???
Is it my job to hold their hand and show them what they're supposed to be looking at on their monitors? I just don't get it! Is there a res agent here who can possibly explain the process as to why this kind of cr@p happens?
My guess is that your DM agent was first looking at kettle inventory for the new flight. When you insisted that low was indeed available, he/she remembered to check for enhanced elite inventory buckets and it was there, just as you could see the seats on delta.dumb when you were logged in. Are you sure you had a genuine dedicated DM agent and not just some random overflow call center employee who doesn't normally handle DM customers? (BTW, a check of this would have been for you to log out and look for award seats on these flights or, better yet, first look without logging in and then log in and check again. Sometimes when I log out, DL somehow still remembers me for certain things, such as my employer's contract discount fares. OT, but it shocks me when this happens. When I log out, perhaps as opposed to X-ing out of delta.dumb, shouldn't it assume that I'm some random kettle when I start again by opening delta.dumb?)