On the original booking, my return from FLL/PIT was on a 5:40 AM flight. That's all that was available, so I grabbed it, hoping to change it to a later flight if it opens up. Last week, I found a 7:05 AM FLL/LGA/PIT available at "LOW" - Called - Changed - No problem!

Late last night, I found a 9:00 AM FLL/ATL/PIT available at "LOW" - Called - - The agent says, this will require additional miles. I said that it appears to be available at the "LOW" level, and should be the same number of miles. The agent says:

"Oh, yes - - I see it now - It's available!"

WDF???

Is it my job to hold their hand and show them what they're supposed to be looking at on their monitors? I just don't get it! Is there a res agent here who can possibly explain the process as to why this kind of cr@p happens?