I booked a C&P room for NYE, just in case I want it. They promptly sent me a "welcome" email from the WW rep, which has this bit [exerpted], emphasis mine:
If you aren’t convinced the vibe at W is the best fit, we can assist you with changing your booking to another SPG destination that might be a little more your speed. We would hate to see you leave us so W won’t charge you a cancellation fee – unless you have booked an online pre-paid rate (This is indicated both on our website & on your confirmation email that this non-refundable rate and charged at the time of booking).
I read the bolded part and thought "Wow, that's really nice of them!" Then I read the italicized part and thought, "Wow, what a waste of words!"