This hotel is great. The new club lounge is beautiful. The breakfast in the Club Lounge is much better since they started rotating the hot items. The staff is fantastic and Platinum recognition is excellent.Peggy in the Lounge is delightful and knows her city well and proud to share some of the city's more interesting spots.
Mohammed the bellman is amazing. Recently I stayed there and was given a really bad room. Mohammed assisted me in moving my possessions to a slightly better room the next morning. He suggested that I ask for an even better room since he knows I am a frequent guest. When I returned from my day of meetings, he asked me if i had been moved. I told him that I had asked but had been told nothing was available. He said he would see what he could do. Five minutes later I was in a suite overlooking the river. That is initiative!
All of the other staff are extremely friendly and do whatever they can do to make your stay enjoyable.
The location is much nicer than the Four Points. Next door The Spadina House has delicious wood fired pizzas.