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Old May 15, 2013 | 5:14 pm
  #94  
GUWonder
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Originally Posted by jlc201
Can anyone help me on this:
I just got off the phone with the EXP supervisor on duty who tells me that LAX is not a valid North American stopover point on travel from Lima, Peru on Lan. The itinerary I had booked was LIM-LAX (stop) LAX-BOS as one itinerary. I made a change to the return leg today and the agent rebooked my ticket as two separate awards, deducting the additional mileage from my account without any mention to me. I just called to get the additional miles reinstated and the Supervisor told me that the first agent's actions are correct, that LIM-LAX does not permit a stopover and LIM-LAX and LAX-BOS were correctly booked as two separate awards. According to the supervisor, stopovers are only permitted at DFW, MIA, ORD, and MCO. Is this correct?
AA pulling miles out of your account without your explicit authorization for the charge in miles isn't my idea of what is "correct".
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