Originally Posted by Morland

First visit to the Flounge for me since the changes, and can only echo what others have said. I had hoped that it was FT hyperbole... But no it really is that bad. Will write to BA when I get the chance. Talking to the lounge angel on way out she said they've had loads of complaints but they were told at a briefing this morning that changes were on the way. My fear is that the new offering is so much worse than before that it will require major restructuring to fix rather than just tweaks...

To add to the 'comparative observations' here, I flew back on Turkish Airlines from Istanbul last week, partly in response to the new lounge that BA are using in Istanbul. Their flagship business lounge in IST has loads of hot and cold food offerings including an omelets chef at breakfast, a pastry chef making and baking hot pastries throughout the day (croissants and pains in the morning then savouries through the rest of the day); several staffed tea/coffee counters to make hot drinks to order... I know that labour costs are lower in Turkey but the contrast couldn't be greater.