Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt GLB, Marr Tit LT PLT, IHG Dia, HH Dia, MGM NOIR, Hertz PC
Posts: 10,595
Reply to that Manager with the pictures you took.
The saying 'A picture says more than 1000 words' is certainly true and I'm sure they will agree to anything what is reasonable (up to a 2 night value so refund + 35k IMHO is fair).
This would indeed look horrible on a site like Tripadvisor and scare off many people especially with the recent press about unsafe buildings.
Is there a public entity like the city of FLL that can be contacted? I think something like this should not happen at a hotel. It is a safety hazard that endangers the public.