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Old May 13, 2013 | 1:13 pm
  #6  
jayer
All eyes on you!
20 Years on Site
 
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 3,085
My profile for Hyatt shows king. On the few occasions I intentionally book two beds, somehow it always overwrites and changes the reservation to a king. Even changing my online profile to two beds before booking the room does not stop the overwrite. Hyatt does not understand why.

Meaning, you may have a similar inexplicable predicament with Marriott. If I book two beds the initial reservation comes back correct. Sometime within a few days it overwrites for a king. When I see online that has happened I call in and they can fix it on a stay by stay basis.

Or verify your profile is for two beds instead of a king.
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